Learning Outcomes

Understanding Escalation and Its Causes

Communicating and Working Safely

De-Escalation in Practice

Lesson Summary

This module serves as a practical guide for mental health support workers on verbal de-escalation techniques. You will discover how to understand escalation and its causes, how to communicate and work securely and components of the de-escalation framework in practice.

Verbal De-Escalation for Mental Health Support Workers - Assessment

This free online course equips mental health support workers with verbal de-escalation skills to deal with aggression.

Verbal De-Escalation for Mental Health Support Workers

Are you interested in how mental health support workers recognise, manage, and resolve aggression safely in the workplace? Then you are in the right place. Enrol in this free online certificate course on verbal de-escalation for mental health support workers and learn how to recognise and prevent escalation early, communicate efficiently under pressure, and resolve conflict safely using NICE NG10-aligned techniques.

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